Delivery takes 2 working days after dispatch, depending on your location.

At SunnyBunny.pt, we want you to be fully satisfied with your purchase. However, for hygiene reasons, returns are only accepted on selected items.

📌 Return Eligibility:

✅ Eligible for Return:

• Lingerie & swimwear (must be unused, in original packaging, with tags attached).
• Items must be returned within 14 days of receiving your order.

❌ Non-Returnable Items:

• Personal hygiene items (e.g., panties, bodysuits, or any item with a hygiene seal).
• Worn, washed, or altered items.

Currently, we ship within Portugal and selected European countries. Check our shipping policy for more details.

A: Yes! Once your order is shipped, you will receive a tracking number via email.

Contact Customer Support

• Email us at [Your Email] or message us on WhatsApp with your order number and reason for return.

2️⃣ Return Shipping

• Once approved, send the item to the provided return address.
• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

3️⃣ Refund or Exchange

• Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

For more details, please consult our Return Policy.

Our team is available Monday to Friday, 9 AM – 6 PM to assist you

Refer to our size chart on each product page for accurate measurements. If unsure, contact our support team.