At Sunny Bunny Portugal, we are committed to resolving any issues that may arise from purchases through fair and transparent procedures. In accordance with Portuguese consumer law (Law No. 144/2015), we provide access to an official Alternative Dispute Resolution (ADR) center.

📌 What is Alternative Dispute Resolution?

Alternative Dispute Resolution (ADR) is a legal mechanism that allows consumers to resolve disputes without going to court. These processes are generally faster, simpler, and cost-effective.

📌 Our Affiliated ADR Center

We are a registered member of the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC).

  • ADR Center: Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
  • Website: https://www.cniacc.pt
  • Email: cniacc@fd.unl.pt
  • Phone: +351 213 847 484
  • Address: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa, Portugal

📢 If you have a dispute with our company, you may contact CNIACC through the details above.

📌 Online Complaints (Livro de Reclamações)

You can also submit a formal complaint through the Portuguese Livro de Reclamações (Complaints Book) online portal.

👉 Submit a Complaint Here:
🔗 Livro de Reclamações Online

📌 How We Handle Disputes

  1. Contact Our Support Team First – If you experience any issues, contact us at geral@sunnybunny.pt for resolution.
  2. Seek ADR Assistance – If a mutual solution is not reached, you may escalate the issue to CNIACC for mediation.
  3. Formal Complaint via ADR Process – If required, file a dispute with the competent arbitration center.

✅ We are committed to fair, transparent, and legal dispute resolution!